Co-worker interventions can moderate customer sexual harassment in service industry

Although the #MeToo movement raised public awareness of sexual harassment in Hollywood and other high-profile industries, comparatively little attention has been paid to the rampant sexual harassment experienced by frontline service workers such as waitresses, baristas, bartenders and retail clerks. A new paper co-written by a team of University of Illinois Urbana-Champaign experts who study occupational stress and employee well-being finds a potential avenue to blunt the unwanted advances and unwelcome behavior by customers.

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